English translation for convenience. If there is any difference, the Hebrew version prevails. Hebrew version

Refund Policy — Team in a Box

Version 1.0

General principles

• Who refunds the money: Purchases of the program, the upgrade, the Agents Club and the First Content Kit are made through Polar, and the refund is made through Polar, to the same payment method. A purchase of "We Build Your Business" or "Gold" is made directly with us, and we make the refund, to the same payment method.
• How to cancel: through the "Cancel transaction" link at the bottom of every page of the website, by email at hello@getteaminabox.com, or through the support assistant. You may also give notice of cancellation in any other way the law allows.
• What to write: Your name and the email address you used for the purchase are enough. An order number or an ID number helps us identify you, but is not a condition. A request made through the support assistant is passed on to a person, and you will receive a confirmation by email.
• When: We will confirm receipt of the request within 2 business days. The refund will be made within 14 days from the day we received the notice of cancellation. When the money appears in your account depends on your credit card company.
• There are no cancellation fees.
• The free tool involves no payment, so there is no refund for it.
• This policy is more generous than the law, and does not derogate from any right given to you under the Israeli Consumer Protection Law.

1. The program (the Basic program, and the Pro program · Studio & Automation)

• 14 days, full refund, no questions asked. You may request a full refund, with no cancellation fee and with no need to give a reason, up to 14 days from the actual opening of your cohort (in cohort 1: until 20 December at 23:59 Israel time; in cohort 2: until 27 December at 23:59 Israel time). This way you can try the first lessons before you decide.
• If the opening is postponed, the deadline is postponed too. If the postponement is longer than 7 days, you may cancel and receive a full refund, even if the deadline has already passed.
• After this deadline there is no refund, except where the law requires one. For example: if the program was not provided as described, or if you are a senior citizen, a person with a disability or a new immigrant, and the transaction included a conversation with us (including chat). In such a case you may cancel within 4 months from the day of the transaction, as the law provides.
• With the refund, access to the program, to the discussion area and to the support assistant is cancelled, and the license to keep using the program materials and the library agents also ends.
• The refund also cancels the launch gifts: the library of 10 agents, and the 3 additional months of the support assistant.
• Upgrade from Basic to Pro: The upgrade price is $79 in the first 24 hours from the moment the offer opens for you, and $100 after that. This applies to everyone who bought the Basic program, including at the full price, and after the 24 hours you can still upgrade for $100. You may request a full refund of the upgrade within 14 days from the day of the upgrade. The refund returns you to the Basic program. If you request a refund of the Basic program (within its deadline) after you upgraded, we will refund both payments.
• If Team in a Box stops operating: "Lifetime access" means access for as long as Team in a Box operates. If we stop, we will give notice by email at least 90 days in advance, and you will be able to download the program materials. If we stop within the first 12 months from the opening of your cohort, you will receive a pro-rata refund. See the Terms of Use, section 11.
• Repeated purchases and refunds by the same person (more than once) may lead to a refusal of the next purchase.

2. The Agents Club

• There is no automatic charge at the end of the support assistant period included in the program. You join the Club only on your own initiative.
• You may cancel at any time: through the "Cancel transaction" link, in your account or by email. The cancellation takes effect within 3 business days, and you will not be charged after it.
• For the rest of the month you paid for, you will receive a pro-rata refund on request.
• In the first month: cancelling within 14 days from joining entitles you to a full refund.

2A. The First Content Kit

• Full refund up to 14 days from purchase, no questions asked. The kit is purchased through Polar, and the refund is made through Polar, to the same payment method.

3. The "We Build Your Business" service (premium)

The refund is set by the stage the work is at. The percentage is of the amount you actually paid.

• The refund percentage reflects the part of the work that has not yet been done.
• Everything delivered to you up to the cancellation is yours, even if you cancelled.
• The month of support does not entitle you to a separate refund. You may stop it at any time.
• If the wait in the queue runs more than 14 days beyond the estimate you received before payment, you may cancel and receive a full refund.
• If it turns out after payment that we cannot build the service for you, we will refund the full amount.
• If we do not meet what we committed to (for example, a deliverable that was not delivered as described in the Terms of Service, even after the revision rounds), we will fix it, and if we do not succeed, we will refund the proportional part for that deliverable.
• A delay caused by you does not increase the refund. The refund is set by the stage the work is at.
• If we do not hear back from you for 21 days in a row, after 2 written reminders, we may pause the project. After 30 more days without a reply we may end it, and you will receive a refund according to the stage the work was at.
• If you paid an introductory price: the same rules and the same table. The refund is calculated from the amount actually paid.
• The full details are in the "We Build Your Business" terms of service.

3A. "We Build Your Business · Gold"

The same rules as in section 3, with the "Gold" refund table (the percentage is of the amount you actually paid):

• Extension of the support ($247 a month, optional): you may stop it at any time. The cancellation takes effect within 3 business days from the notice, and no payment is charged for the period after it.
• The full details: "We Build Your Business" Terms of Service, sections 12 and 16.

4. Cancelling a charge with your credit card company

If there is a problem, contact us first. In most cases we will solve it faster than the credit card company. If you cancelled a charge with your credit card company, access to the cancelled purchase will be closed, as with a regular refund.

5. Contact

Team in a Box · hello@getteaminabox.com · "Cancel transaction" link at the bottom of every page

Last updated: 22 October 2026